Question 1

How long does it take to install a water treatment system?

Accepted Answer

Most small and medium systems are installed in 1–3 weeks after the site visit, subject to equipment availability and site readiness. Larger installations can take 4–8 weeks.

Question 2

Do you handle borehole water and municipal water?

Accepted Answer

Yes. We test both and design the treatment train (filtration, softening, RO, UV, chlorination) to match your raw water and your target quality.

Question 3

Do you offer a warranty?

Accepted Answer

Yes. Equipment carries manufacturer warranty (typically 12 months), and our workmanship is guaranteed.

Question 4

Where can a water vending machine be installed?

Accepted Answer

Public places such as markets, estates, and bus stands, as well as commercial premises like malls, offices, and schools — anywhere with reliable power and foot traffic.

Question 5

Who maintains the machine after installation?

Accepted Answer

We offer ongoing maintenance and refill support so the machine keeps running reliably. Ask us about a service plan when you order.

Question 6

Can I make money from hosting a vending machine?

Accepted Answer

Yes, many property and business owners host machines as a passive income opportunity. We can talk through the setup that works for your location.

Question 7

What types of dispensers do you sell?

Accepted Answer

Hot & cold, cold-only, and compact countertop dispensers for homes, offices, and shops.

Question 8

Do dispensers come with a warranty?

Accepted Answer

Yes, our dispensers come with manufacturer warranty and Dome Water after-sales support.

Question 9

Do you deliver and install the dispenser?

Accepted Answer

Yes, delivery and setup are included wherever we can reach — just share your location when you order.

Question 10

What equipment do you supply?

Accepted Answer

Filters and cartridges, RO membranes, UV disinfection systems, dosing pumps, storage tanks, and spare parts for existing plants.

Question 11

Can you help technicians and contractors, not just plant owners?

Accepted Answer

Yes. We supply equipment and technical guidance to technicians, contractors, and institutions upgrading their own systems.

Question 12

Is the equipment genuine?

Accepted Answer

Yes, we only supply genuine, tested equipment and stand behind everything we sell.

Question 13

How do I pay?

Accepted Answer

We accept mobile money (M-Pesa, Tigo Pesa, Airtel Money), bank transfer, and cash on delivery for small orders.

Question 14

Do you give quotes before we commit?

Accepted Answer

Always. Site visits and quotes are free, and we share clear pricing before any work begins or equipment is delivered.

Frequently asked questions

Water Treatment

Vending Machine Installation

Water Dispensers

Water Treatment Equipment

Payments & Pricing

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